Frequently Asked Questions

Parameter Overview

Type	Boneless modular sectional with an ottoman (reconfigurable layout)
Fabric	Chenille
Materials	30D High-density foam with spring pockets support
Size selection	Length: 109–114" Depth: 36.6–44" Height: 27.5–35.4"
Seat depth/ height selection	Seat depth: 25.6–31.1" Seat height: 17.3–18.1"
Transportation	Vacuum-compressed; typically ships in 2 boxes
Rebound time	Usable in ~72 hours; full fluff may take longer (slower in cold rooms)
Weight capacity	Up to ~1800 lb total; ~661 lb per seat recommended

Frequently Asked Questions

Shipping & Delivery

Yes. It ships in 2 cartons for easier handling and better protection. Tip: track each carton and unbox once all cartons arrive.

It’s delivered to the accessible doorstep/entry area of your shipping address. Please confirm your doorway/hallway clearance in advance and have someone available to receive and inspect the cartons.

Yes. Vacuum-compressed packaging and modular pieces make it apartment-friendly. Tip: measure door clearance and tight turns, leaving a small buffer for smoother moves.

Inspect corners and seals before bringing it in. If damaged, take photos and contact support for the fastest resolution.

Unboxing & Expansion

Allow about 72 hours in most cases. In cooler rooms or after tight compression, full fluff can take longer. Speed it up by gently patting, reshaping, and keeping the room ventilated and comfortably warm.

Yes. Compression can cause wrinkles and temporary unevenness. Let it expand, brush the fabric nap, and if needed use low heat with a cloth barrier—avoid direct high heat.

Yes, but comfort and shape improve as it expands. Expect a “usable now, best later” curve—closer to final feel after ~72 hours.

Setup, Reconfiguration & Stability

No traditional assembly. Unbox and place. Plan your main traffic flow first, then fine-tune the layout.

Yes. It works for L-shape, straight 3-seat, chaise-style lounging, and a temporary sleep setup. After rearranging, fluff cushions and reposition pillows for consistent support.

Unlikely. The base features a non-slip bottom fabric to help it stay stable on smooth floors. For best grip, keep the floor clean and dry.

Size & Fit

Soft furniture can shift slightly before full expansion. Once fully expanded it’s close to spec. If your space is tight, leave 2–4 inches (5–10 cm) of buffer on each side.

Deeper seats are great for lounging and movie nights; shallower seats feel better for upright sitting and easier standing up. Taller loungers tend to prefer deeper seats; shorter users can move back pillows forward for better support.

Deep seating can feel extra relaxed but may be harder to stand up from for some users. Move the back pillows forward, sit slightly closer to the front edge, and add a lumbar pillow if needed.

Comfort & Use Cases

It comes down to seat depth, seat height, and pillow positioning. This is a lounge-forward, deep-seat style—tall users often enjoy the leg support and recline space. For more upright posture, pull pillows forward for better lumbar contact.

No. It’s designed to balance plush comfort with stable support. Tip: for a firmer feel, stack or move back pillows forward to bring support closer to your lumbar area.

Yes. With its modular seats + ottoman, you can reconfigure the pieces into a larger, flatter lounging surface for a temporary sofa-bed setup. It’s great for naps, relaxed weekends, and occasional overnight stays.

Chenille feels soft and comfortable against the skin, and the cushion structure balances cozy sink-in comfort with support—great for long lounging sessions. For an even fresher feel, simply add a breathable throw or cotton cover.

Durability & Weight Capacity

Some compression marks are normal for soft seating, but it’s designed to rebound. Extend longevity by fluffing, rotating high-use spots, and avoiding constant single-point pressure (like always sitting on one edge).

Think in total and per-seat terms: up to ~1800 lb total; ~661 lb per seat recommended. For two people, distribute weight across seats and avoid sitting on a single module edge for long periods.

Fabric, Appearance & Cleaning

Easy. It’s chenille—soft to the touch and simple to maintain. Tip: vacuum with a soft brush head regularly and spot clean with a mild solution when needed.

Three steps: Blot (press to absorb), Spot clean (mild cleaner + water, dab—don’t scrub hard), then Dry (ventilate until fully dry). The sooner you act, the better.

The chenille is designed for anti-pilling durability and everyday wear resistance. To keep it looking new, avoid prolonged rubbing from sharp items or Velcro against the same spot.

For light lint, a roller works. Fastest routine: vacuum with a soft brush head + a rubber brush. A quick weekly pass keeps it looking clean.

Light shades brighten the room and look premium. Daily care is simple—vacuum + spot clean when needed. A stylish throw on high-use areas keeps it looking fresh and photo-ready.

Screen settings vary. Use natural-light photos as the best reference. If you’re sensitive to shade differences, choose neutral tones or request a swatch/assistance first.

Pets & Kids

The fabric is designed to be pet-friendly and wear-resistant, handling everyday rubbing and light scratching better than typical upholstery. For best results, trim nails, use scratching alternatives, and add a throw on favorite spots to keep it looking pristine longer.

Yes. The boneless soft design is family-friendly for everyday living. Tip: avoid jumping use and fluff cushions regularly for consistent comfort and shape.

Odor & Safety

A mild foam odor can be normal right after unboxing. Ventilate, keep the room comfortable, and avoid enclosed spaces—typically it fades during the expansion period. If it’s unusually strong or doesn’t improve, contact support.

Keep away from open flames and high heat, avoid harsh chemicals, and maintain a dry, ventilated environment to prevent odor or mildew risk.

Returns & Warranty

Please carefully review the Fit & Misfit Guide before purchasing. If the product arrives damaged but unopened, please contact customer service immediately; for more details, please refer to the Returns, Refunds & Resolutions section.

We provide 3-year warranty. If you encounter any problems, please take photos to illustrate the situation, and our customer service team will resolve the issue efficiently. Coverage and term details are listed in our warranty policy.