Track Your Order
Enter your tracking number(s) to see the latest shipping updates.
Two Packages
Large items may ship in 2 cartons. Each carton can have its own tracking updates.
Different Delivery Days
It’s normal for one package to arrive earlier than the other.
Tracking Updates
Tracking may take 24–48 hours to update after the label is created.
Weather Delays
Severe weather may impact delivery timelines beyond the carrier’s control.
Frequently asked questions
Why do I have two tracking numbers?
Most couch orders ship in 2 packages. Each package may move through the carrier network at a different pace.
One package says “Delivered” but the other is still in transit—what should I do?
Please allow extra time for the second package to arrive. Check both tracking links carefully. If the second tracking hasn’t updated for 48 hours, contact us.
My tracking shows “Label created” only.
This means the carrier has the shipment information but hasn’t scanned it into the network yet. Please allow 24–48 hours.
How long does delivery take?
Delivery is typically 7–10 days, depending on your address, peak season, and weather conditions.
Will my order be delivered to my room / upstairs?
Standard delivery is free doorstep delivery(outside entrance/entry area). In-home placement is not included unless stated otherwise.
I need to change my shipping address.
Address changes may be possible before shipment. Once shipped, changes depend on the carrier and may cause delays.
Tracking says delivered but I can’t find my package.
Check around your entryway, ask neighbors/building management, and review carrier proof of delivery. If still missing, contact us with your order details.
My boxes arrived damaged. What should I do?
Take photos of the outer box and product (if visible) and contact support as soon as possible.
Still need help?
Please contact our support team and include:
Order number
Tracking number(s)
Photos (if damaged / missing items)