Warranty
We stand behind every Aylenic piece with a 1-Year Satisfaction Guaranteeand a 3-Year Quality Warranty.
Coverage Period
1-Year Satisfaction Guarantee (starting from delivery date)
3-Year Quality Warranty (starting from delivery date)
What’s Covered
Manufacturing defects in materials and workmanship under normal, residential use.
What’s Not Covered
Normal wear and tear, accidental damage, misuse, improper cleaning, pet damage, or commercial use.
How to File a Claim
Email support@aylenic.com with your order proof and photos. We respond within 24 business hours on business days.
1-Year Satisfaction Guarantee (What it means)
We want you to love your Aylenic experience. If something doesn’t feel right within the first year, contact us and we’ll help troubleshoot and find a solution.
Note: This guarantee is different from our Returns & Refunds policy and does not automatically mean a return or refund will be issued.
3-Year Quality Warranty (Limited Warranty)
Our 3-Year Quality Warranty covers manufacturing defects in materials and workmanship under normal indoor residential use.
What may be covered (examples)
- Structural performance issues caused by manufacturing defects
- Premature material failure under normal use
- Shipping damage (please report as soon as possible with photos)
What is not covered (examples)
- Normal softening of cushions over time
- Fading/discoloration from sunlight or chemicals
- Stains, spills, odors
- Damage from pets, misuse, or improper cleaning
- Commercial, rental, or institutional use
Frequently asked questions
When does my warranty start?
On the date your order is marked as delivered by the carrier.
I bought on Amazon/Walmart/Wayfair—am I covered?
Yes, if purchased through Aylenic’s official/authorized channels. Please provide the platform order ID. (You can still contact us for product support.)
Is “wrinkling” after unboxing a defect?
Not usually. Our products may be vacuum-compressed and need time to regain their shape (often ~72 hours to a week).
Does the warranty cover stains or spills?
No. Please see Materials & Care for cleaning guidance.
Does the warranty cover pet damage?
No.
Do I need the original packaging?
Not required for warranty evaluation, but keeping it can help with any possible return or shipping-related solutions.
What if a part is missing?
Contact support with photos and your order ID.
How to File a Claim
Follow these simple steps to submit your warranty claim
1
Gather information
1. Proof of purchase (order number / platform order ID)
2. Photos or short videos showing the issue
3. Your shipping address and contact information
2
Contact support
Email: support@aylenic.com with your order proof and photos. We respond within 24 business hours on business days.
3
Resolutions
Depending on the issue, we may provide replacement parts/modules, repair guidance, or other reasonable solutions. Because vacuum-compressed items expand after unboxing, return shipping is not always feasible.